Terms & Conditions of use

Last Updated: 2018/11/29

The website, found under the URLs www.superx.studio, operated by The Super X Studio(hereinafter "the Website").
The Terms & Conditions shall apply to all orders placed on the Website by any person,or company (hereinafter the User).
The Terms & Conditions shall define the selling terms between the Website and the User, from the orders placement until the after-sale services, through payment and delivery.
If the User have any queries regarding our Terms & Conditions, please contact us before use or order placement.

01 Placing an order

When placing an order,the User has to log in with her/his email address and password.
For a first order, the User shall follow a registration procedure as indicated on the Website.
User shall agree that all details provided to the Website are accurate and complete.
The Website would not be responsible for undelivered product should the data incorrect.

02 Confirming an order

The User shall place the order online through the Website. After confirming the order, the User shall accept the Terms & Conditions and confirm the delivery address and finally confirm the payment.The Website reserves the right to freeze the User's order in the case of a non-payment,incorrect name or incorrect shipping address until the problem is solved. The User will receive an email-confirmation giving details of her/his order.

03 Cancellation

The User has a right to cancel an order without having to indicate the reason.
The User can cancel an order by contact us before the order is shipped out. After that,we're unable to cancel an order that have been shipped due to the particularity of the product, please refer to our return policy.

04 Shipping & Delivery

Please allow 3 - 7 working days for the shipping our most products. You will receive your items in the next 3 - 5 days. The Shipping is free for orders of $150 or more.For added privacy the website ships discreetly all orders in brown packaging and the product's name will not appear on the mailing bill.

05 Return policy

If the user need a refund or exchange, Please contact us at service@superx.studio with in 48 hours of receiving. Our staff will inform you a return authorization code and return address. A reshipping charge of $15.00 is responsible of user. Due to particularity and hygiene reasons of the product,The website do not accept return or exchange for silicone product and underwear.

06 Payment

The Website accepts payment via PAYPAL. You can also use most major credit cards including MasterCard, Visa, Delta, Maestro, Solo and American Express via Paypal.

07 Security of Data

The Website collects personal data that is required exclusively for processing orders.The website not share user's information with anyone.The Website use various security technologies and procedures to protect your personal data from unauthorized access, use or disclosure.